Office Location

P O Box 553 Montgomeryville, PA 19454-1451
Phone: (215) 853-8242
Fax: (215) 475-4587

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PAYMENT POLICY
All new customers are required to pay in full at time of order before production can begin.  A 50% deposit is required at time of order for all returning customers, balance due within 14 days of receipt of item(s).  
Payment may be made by cash, check, VISA, MasterCard and AMEX.
Terms are available upon request.

GENERAL POLICIES
Standard production time begins upon submission of order, arrival of ALL products and approval of ALL art.  Our turn around time varies throughout the year.  We will make every effort to accommodate your deadline without a rush charge; however, in some cases we may require a rush fee if overtime is needed to meet your deadline. 

Something Personal, LLC releases all liability for damage to any item(s) supplied by our clients for decorating.

All artwork created by, edited by or digitized by Something Personal will be kept on file for you.  These files remain the property of Something Personal.
Art files, embroidery files or other digital media supplied by you to Something Personal are your property and may only be used by Something Personal as per your purchase order or request.  These supplied files may be kept on file for up to 60 days unless they are used for production in which case they will be kept on file for one year.

SHIPPING AND HANDLING
Orders can be shipped via USPS Priority Mail or UPS Ground service, unless otherwise requested.  Shipping costs for all non-personalized categories will be billed based on freight costs from supplier to end user.  Shipping for all other items are based on the dollar value of your order (please note that costs per zones may vary and are billed accordingly.

From         To             S & H Charge
$0.01        $19.99        $ 7.50
$20.00      $49.99        $ 8.50
$50.00      $99.99        $ 9.50
$100.00    $199.99      $ 11.00
$200.00 and up           $ 12.00 

RETURN POLICY
All return claims must be made within 48 hours of receipt of your merchandise.  Due to the personalization and customization of each order, items cannot be returned, except in the case of an error made by Something Personal or defective merchandise.  All goods must be returned in original condition.  Shipping and handling cannot be credited.

Something Personal, LLC reserves the right to a 3-5% spoilage rate on all orders, even though our spoilage rate is far lower than this.  Any returns which fall into this small percentage will not be accepted.  

Copy and/or use of any of the photographs on our website is strictly prohibited without the advanced written permission of Something Personal, LLC.

 
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